At Anjué, we are committed to providing a premium shopping experience and want you to be fully satisfied with your purchases. If for any reason you are not completely happy with your order, our return policy is designed to ensure a smooth and seamless process.

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Eligibility for Returns

Returns are accepted within 14 days of receiving your order. To be eligible, products must be unused, in their original packaging, and in the same condition as when you received them. Personalized or final-sale items may not be eligible for return. We reserve the right to inspect returned items to ensure they meet these conditions.

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How to Initiate a Return

To start a return, please contact our customer support team at hello@anjueluxe.com with your order number and reason for return. Our team will provide instructions and a return shipping address. We aim to make the process as simple and convenient as possible, ensuring your return is handled promptly.

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Refunds

Once we receive and inspect your returned items, we will notify you by email about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part.

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Exchanges

If you wish to exchange an item for a different product, please contact us at hello@anjueluxe.com. Exchanges are subject to product availability, and our team will guide you through the process to ensure you receive your desired item efficiently.

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Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at hello@anjueluxe.com with photos and a description of the issue. We will work quickly to replace or refund the item, ensuring you are satisfied with your Anjué experience.

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Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us at hello@anjueluxe.com. We are committed to providing attentive, personalized support to ensure your experience with Anjué remains effortless and luxurious.